Documentation

Which agent is the connection directed to if the agents have the same priorities?

In the case, when the agents have the same priorities the connection could be directed according to three modes:

  • longest available - the connections will be directed to the agent who was least recently called in the queue
  • round robin - the connection will be directed to all agents in turn
  • ring all - the connection will be directed to all agents, rings all available agents until one answers

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