In what order does the dialer set up calls from the campaign?
The order in which records are collected from the campaign by which the dialer sets up the connections:
- Records with the status My record
- Records with the status Call progressive
- Records with status My record with the time of other agents exceeded
- Records with status Contact no sooner than
- Records not called in the order of import (new records uploaded to the campaign in the order from the oldest import)
- Records earlier called in the order from the earliers called