Which agent is the connection directed to if the agents have the same priorities?
Author: Dominika Stelmach
Created: 2018-02-21. Updated: 2018-03-13.
In the case, when the agents have the same priorities the connection could be directed according to three modes:
- longest available - the connections will be directed to the agent who was least recently called in the queue
- round robin - the connection will be directed to all agents in turn
- ring all - the connection will be directed to all agents, rings all available agents until one answers
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