Documentation

AI Translations

Author: Łukasz Strumiński

Created: Jun 20. Updated: yesterday at 07:02.

Don't let language become a barrier to customer service! With AI Translations in Thulium, communication becomes truly global. Translate email and chat content on the fly, recognize languages automatically and respond to customers in their own language - more efficiently than ever before. You don't need to know languages to understand customers.

Available AI Translations functionalities:

• Text translation
• Segmenting tickets

Text translation

Talk freely with customers despite language differences. Conveniently translate the text of messages and prepare a response in a specific language.

• Ticket

The translation of the client's message is made into the language of the Thulium panel after clicking on the .

You can also translate all the messages in the ticket to save time:

For the message that the agent prepares in the dialog box, click , and then select the language of interest:

• Chat

As with tickets, the translation of the customer's message into the language of the panel is done by clicking the symbol visible when you hover over the message:

The translation of the message from the agent to the customer is available in the dialog box before sending after clicking on the visible after hovering over the message: .

• Knowledge base

As part of editing an article, changing the language in which the article is to be available to Users is done by clicking and selecting the appropriate language:

Work comfortably in your own language while maintaining a full understanding of what the customer is contacting you about. AI Translations is the tool that shortens the distance between your team and clients from all over the world!

Segmenting tickets

Process large volumes of emails more efficiently with message language recognition. Automatically route each message for faster resolution of customer issues.

Under message rules, select the trigger Assistant AI has detected a language and define what should happen to messages written in that language:

Manage your customers' problems even more effectively with AI by forwarding them to the right language team. Don't guess what language the customer is writing in. The system already knows!