Linking tickets

Linking tickets allows easy access to tickets related to a particular issue, regardless of whether the communication was with the same customer or not.

To link a ticket to another existing one, click:


Then select the ticket by entering its subject or individual ID and confirm:


After linking tickets, we will see basic information about it (e.g. status, assigned agent) along with the ability to quickly navigate to the linked ticket:


It is also possible to create a ticket with an automatic link to the one from which the process was called by clicking file.

If you are linking a ticket to one you are currently adding, go to the Linked section located on the right side of the ticket and click file:


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